BeNeLux NL 
Job Description:
You are the frontline support for the customer service department of Cantel Germany and you ensure they have all actual information, so they can inform their end-customers accurately. This information implies answering product questions, processing orders, handling complaints and return requests. In doing this, you always display empathetic and professional behaviour.
Your mission as a Customer Service Representative:
- You are the 1st point of contact for our Intercompany customer Cantel Germany
- You process orders in SAP and follow-up from order entry till invoicing
- You interact with Cantel Germany on daily basis, providing relevant order info
- You communicate according to Cantel standards
- You create and follow up returns
- You create credits and debits, you are a spider in the web, set up connections and work closely together with other global and local functions within finance, logistics, supply chain, marketing, quality…
- You maintain and update CS procedures and keep prices up-to-date
- You create tickets in the Cantel Service Portal to log inconsistencies
- You assist & back-up CS colleagues
Your profile as a Customer Service Representative:
- You are customer focused and service-minded
- You have a dynamic, hands-on mentality with a good sense of humor
- You are flexible and able to work under pressure in a rapidly changing environment
- You are organized and accurate
- You can work in a team as well as independently
- You have an MBO+ / HBO intellectual level
- You have a perfect command of German, English & Dutch language
- You have excellent practice in MS office
- You are preferably skilled in SAP
Cantel repay you
- A good salary, aligned with the market standards
- Fixed term contract for 6 months
- Remote working
Interested?
Send your credentials our way and we talk.